At IONIS, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled. By purchasing from IONIS, you agree to the terms described below.

1. Returns

You may return most items purchased from IONIS within 14 days of delivery for a refund or exchange. To be eligible, items must be:

  • Unused, unwashed, and in original condition.
  • Returned with all original tags, labels, and packaging.
  • Accompanied by the order confirmation or receipt.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards or store credits.
  • Sale or clearance items marked as final sale.
  • Items that show signs of wear, damage, or misuse.

3. Exchanges

If you would like to exchange an item for a different size or product, please contact our customer support team. Exchanges are subject to product availability and must comply with the return conditions above.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos and a description of the issue. We will provide a replacement or full refund at no additional cost to you.

6. Return Process

To initiate a return, contact our customer support at info@ionis.com or +880-123-456-7890 with your order details. We will provide instructions on how to return your items securely.

7. Shipping for Returns

Customers are responsible for return shipping unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method to ensure your return is received.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to our support team:

IONIS
Email: houseofionis@gmail.com
Phone: +91 8340913884